Please submit cover letter, resume, and a list of three professional references HERE
Job Description
DEPARTMENT: Recovery Navigation Program
COMPENSATION: Full or Part Time, Hourly starting @ $22
BENEFITS: Health Insurance, Dental Insurance, Vision Insurance, Paid time off, $30 monthly wellness stipend after 90 days of employment
REPORT TO: CAFE Programs Manager
PRIMARY ACCOUNTABILITY
Provide outreach recovery services for the Chelan/Douglas County Recovery Navigation Program, which is a collaborative project designed to divert individuals suspected of low-level drug offenses away from arrest and into social services rather than the criminal justice system.
Supervise Outreach Specialist positions, ensuring goals and tasks are met for each personnel and project.
PRIMARY JOB RESPONSIBILITIES
Team Lead
Managing the workflow of team, creating team schedules and delegating tasks
Assessing the work performance of team and identifying areas that need improvement
Ensuring that business goals, deadlines and performance standards are met
Training and onboarding new hires to make sure they understand their roles
Setting goals for workers and making sure they comply with the CAFE’s plans and vision
Recommend new personnel to the human resources team based on an assessment of their performance
Reporting performance records and evaluations to senior management
Outreach Specialist
Serve as point of contact for law enforcement, healthcare and social services professionals and others making Recovery Navigation Program referrals.
Provide initial screening, harm reduction, immediate needs assessment to referred individuals.
Manage, document, and maintain information regarding referrals in the database.
Provide street outreach to engage referred individuals and to help facilitate client engagement with assigned case management support
Provide after-hours on call phone response to Law Enforcement referring arrest diversions to case management; this may require in-person response during 24/7 call coverage periods (in person response will be based on protocol).
Ensure effective and efficient communication and develop and maintain positive, collaborative relationships between all partners involved in referring and receiving referrals for RNP
Engage participants on the street and at other facilities to establish a working relationship and provide ongoing case management services if desired
With the participant’s input, develop and implement an individualized Service Plan which addresses the needs of the participant including food, clothing, shelter, healthcare, and substance use disorder treatment if desired. Reduction/elimination of drug/alcohol use through self-change methods if desired. Update this plan periodically to reflect movement toward goals and client needs.
GENERAL DEVELOPMENT
The Field Based Outreach Specialist will act as the point of contact for referrals to the Recovery Navigation Program (RNP). Field Based Outreach Specialists are people with a personal, lived experience of substance use disorder (“addiction”) in stable recovery who now wish to help others who are suffering. Field Based Outreach and Case Management services are performed in the field, that is, outside of an office setting. This position will provide screening, outreach, engagement, and case management to individuals referred to the program. RNP partners include social service agencies, law enforcement, prosecutors and public defenders, healthcare, and SUD treatment agencies.
The Team Lead is responsible for overseeing the Field Based Outreach Specialists within a professional setting. Duties include relaying information between their team and upper management, guiding their team through daily work activities or projects and monitoring performance to ensure maximum productivity.
PROFESSIONAL & TECHNICAL KNOWLEDGE/QUALIFICATIONS
SUDP license
Must have competence using smartphones and be able to learn how to enter data into an electronic database daily.
Must be fully vaccinated for COVID-19
Must have valid Washington State driver’s license
Self-motivated
Able to take direction from program leadership and community partner staff in positions of authority
Outgoing and able to approach strangers to provide street-based outreach and engagement services to individuals with substance use disorders and/or with criminal legal system involvement
Understanding of substance use disorders and harm reduction strategies along with a demonstrated passion for serving individuals experiencing homelessness and/or behavioral health challenges.
Ability to effectively communicate and problem-solve under pressure in high stress situations
Ability to respond non-violently to any situation
WORK ENVIRONMENT
Ability to be in rotation for 24/7 on-call response to law enforcement for arrest diversion referrals.
Ability to be in rotation for working weekends
Ability to flex schedule when necessary to accommodate special program needs, including nights and weekends
Street outreach requires the ability to easily navigate city streets on foot and tolerate a variety of weather conditions
CAFE’s POLICY ON INCLUSIVITY
CAFE strictly prohibits discrimination against any employee or applicant for employment because of the individual's race, creed, color, sex, religion, national origin, age, gender identity or expression, sexual orientation, height and weight, disability, marital status, partnership status and any other characteristic protected by law.
